FAQ


Q: Can Jaspas sign a deck for me?
A: Sure! Just leave a note in your order and we'll do it for you.

Q: I placed an order yesterday, how will I know when it's been shipped?
A: Please allow 2-3 working days for processing! Once your order has been shipped, you will receive a shipping confirmation email.

Q: It's been a month since I ordered, why hasn't my package arrived?
A: Did you choose surface mail? It takes up to 10 weeks to deliver, especially if you're located across the world from us. If you chose air mail and haven't received your order after a month, please send us an email at admin@thenewdeckorder.com and we'll help you out!